Shipping policy

• High order volumes
• Product availability issues
• Unforeseen fulfillment delays

Order processing time is separate from transit time.

3. Estimated Delivery Times

Estimated transit times are:

These are estimated timeframes, not guaranteed delivery dates.

Actual delivery may vary depending on the product, shipping method, fulfillment location, destination, customs procedures, and carrier performance.

4. Shipping Rates

Shipping charges are displayed at checkout based on the destination, order value, product, and applicable shipping method.

Our current standard customer-facing rates may include:

Bahrain: 2.50 BHD
Saudi Arabia: 3.00 BHD
United Arab Emirates: 3.00 BHD
Kuwait: 3.00 BHD
Qatar: 3.00 BHD
Oman: 3.00 BHD

Shipping rates may change based on actual carrier and fulfillment costs.

Free Shipping

NUVORA may offer free shipping on eligible orders of 20 BHD or more, depending on the destination and applicable shipping conditions.

Free shipping eligibility will be shown at checkout where available.

5. Tracking Your Order

Once your order has been shipped and tracking information is available, we may provide a tracking number by email or through your order details.

Tracking updates may take some time to appear after the shipment is handed to the carrier.

Please allow 24–72 hours for tracking information to become active where applicable.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Street or building information
• City
• Country
• Postal code, where applicable
• Valid phone number

NUVORA is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated address information supplied by the customer.

Additional delivery charges may apply if an address needs to be corrected or a shipment needs to be re-delivered.

7. Customs, Duties, and Import Charges

For international orders, the destination country may impose:

Customs duties
Import taxes
VAT
Clearance fees
Other government charges

Where applicable, these charges may be the responsibility of the customer.

NUVORA does not control customs decisions, customs inspections, or customs processing times.

8. Delivery Delays

Although we work with fulfillment and delivery partners to provide reliable service, delivery times may be affected by circumstances outside our reasonable control, including:

• Customs delays
• Courier disruptions
• Weather conditions
• Public holidays
• Address issues
• High shipping volumes
• Transportation disruptions
• Government restrictions
• Unexpected logistics delays

A delayed shipment does not automatically qualify for a refund.

If your shipment is significantly delayed, please contact our customer support team so we can review the tracking information and available options.

9. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Your delivery address
• Building reception or security
• Household members
• Neighbors
• The courier's delivery notifications

If the package still cannot be located, contact NUVORA as soon as possible with your order number.

We may work with the shipping carrier or fulfillment partner to investigate the shipment.

10. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of:

The outer packaging
The shipping label
The damaged product

Contact us as soon as possible so that we can review the issue.

For damaged, defective, or incorrect products, please also refer to our Return & Refund Policy.

11. Multiple Products in One Order

If an order contains multiple products, items may sometimes be shipped separately depending on availability, fulfillment location, or shipping method.

You may therefore receive more than one package for a single order.

This does not necessarily mean that part of your order is missing.

12. Product-Specific Shipping Restrictions

Certain products may have special shipping requirements or destination restrictions.

These may include products containing:

• Batteries
• Electrical components
• Liquids
• Cosmetics
• Other regulated or carrier-restricted materials

Where applicable, available shipping options will be shown during checkout.

13. Changes to Shipping Information

Once an order has entered processing or shipment, we may not be able to change the delivery address.

Please contact us as soon as possible if you notice an error in your shipping information.

Address changes are not guaranteed after order processing has started.

14. Delivery Attempts

Couriers may make one or more delivery attempts depending on the destination and local carrier procedures.

Customers may be contacted by the courier to arrange delivery or provide additional information.

Failure to respond to the courier may result in a delayed or returned shipment.

15. Contact Us

For shipping questions or assistance with your order, please contact:

NUVORA Customer Support
Email: veyro.bh@gmail.com

Please include your order number when contacting us about an existing order.

We aim to respond to customer inquiries within 24–48 business hours.