NUVORA — Return & Refund Policy

Last Updated: September 2026

At NUVORA, we carefully select and prepare products for our customers. To maintain product quality and hygiene, we generally do not accept returns or exchanges for change-of-mind purchases.

However, we understand that issues can occasionally occur with an order. If you receive a product that is damaged, defective, incorrect, or significantly different from the product description, our customer support team will be happy to review the issue and provide an appropriate solution.

1. No General Returns or Exchanges

NUVORA does not accept returns or exchanges for reasons including:

• Change of mind
• Ordering the wrong product
• Selecting the wrong color or variant
• No longer wanting the product
• Personal preference
• Minor differences in color or appearance that can occur between product images and the actual product

Please carefully review the product information before placing your order.

2. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged,
Defective,
Incorrect, or
Significantly different from the product description,

please contact us within 7 days of delivery.

To help us resolve your issue quickly, please provide:

Order number
Product name
Clear photos of the product
Photos of the packaging, where applicable
A short video, if the issue is related to product functionality

Our team will review the information and determine the appropriate resolution.

3. Resolution Options

Depending on the circumstances, NUVORA may provide one of the following:

Replacement — where a suitable replacement is available.

Refund — where a replacement is unavailable or a refund is considered appropriate.

Partial refund — where the issue is minor and the product can still be reasonably used.

The final resolution will depend on the specific circumstances of the order and the applicable requirements.

4. Return Instructions

Please do not send any product back without contacting NUVORA first.

If a return is required, our support team will provide the appropriate return instructions.

Products returned without prior authorization may not be accepted.

5. Product Condition

Where a return is specifically approved by NUVORA, the product may need to be:

• Unused
• In its original condition
• Complete with accessories
• In its original packaging, where applicable

Product-specific hygiene or safety requirements may also apply.

6. Refund Processing

Once an approved refund has been confirmed, the refund will normally be issued to the original payment method, where supported.

After NUVORA processes the refund, the time required for the funds to appear may depend on your bank, card issuer, payment provider, or financial institution.

NUVORA does not control third-party processing times.

7. Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us within 7 days of delivery.

We may request photos of the package and the products received so that we can investigate the issue with our fulfillment partner.

8. International Orders

For orders delivered outside Bahrain, customers may be responsible for applicable:

Customs duties
Import taxes
Government fees
Other destination-country charges

These charges are determined by the destination country and are generally outside NUVORA's control.

9. Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Because orders may be processed quickly by our fulfillment partners, cancellation cannot always be guaranteed once an order has entered processing or has been shipped.

Once an order has shipped, our cancellation process may no longer apply.

10. Applicable Consumer Rights

This policy does not exclude or limit any mandatory consumer rights or legal protections that apply to your purchase under applicable law.

Where applicable law provides rights that are more favorable to the customer than this policy, those rights will continue to apply.

11. Contact NUVORA

For assistance with a damaged, defective, incorrect, or significantly incorrect order, please contact:

NUVORA Customer Support
Email: veyro.bh@gamil.com
Website: https://shopnuvora.com/

Please include your order number in your message so we can assist you more efficiently.

NUVORA Promise

We aim to make every order simple, reliable, and enjoyable.
If something is not right with your order, contact us and we'll review the issue and work toward an appropriate solution